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CQC praise St Mary's for 'going the extra mile' - June CQC report

22-Aug-2016

 

On behalf of the Trustees, Val Stangoe, CEO and the Senior Management Team, we are delighted to share with you our CQC Inspection Report, following our unannounced inspection visit by the CQC on 31st May and 2nd June 2016. We would like to thank everyone across all the hospice services and departments – staff and volunteers - for all of your hard work and dedication, which has enabled us to receive this very positive report.

We received “GOOD” in all 5 key areas: caring, safe, responsive, effective and well-led. Below are a few highlights from a report that we can all be very proud of. The CQC inspectors said: "We could see, and relatives told us, that staff 'went the extra mile' and invested their own time in helping people live full lives, make their own choices, and be part of the local community. We found staff and management to be passionate about and dedicated to their work."

“Feedback from people using the service, health and social care professionals and visitors was entirely positive.”

“Staff delivered support to people respecting these wishes and preferences about their care and life choices. The catering team spent time with people to make sure the food and drink provided to people was of a high standard and that people could choose what to eat and drink whenever they wished to.”

“People told us they felt safe while receiving services from the staff team and that "I have total confidence in the staff; they're all highly skilled and know their jobs". We found during the inspection that the people using the hospice services were placed at its centre and were treated very much as individuals and with respect and compassion. People and their relatives told us that staff understood their specific needs.”

“There was a high level of expertise in the way people's symptoms were managed and clinical care was delivered. People told us that their pain was well managed and also that they received the support and understanding to deal with the emotional impact of their illness.”

“Great emphasis was placed on promoting and ensuring dignity, respect and supporting the aspirations and wishes of the person who was receiving care.”

“The management team were highly visible and demonstrated strong shared values and a desire to learn about, develop and implement best practice throughout the service. There was a strong organisational and governance structure and all the people we spoke with who worked for or volunteered in the hospice were clear about their roles and their responsibilities toward the people using the service.”

To download the actual report, please click this link: SMH CQC Inspection Report June 2016

 



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