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Fundraising Standards Board

Give with Confidence

As a member of the Fundraising Standards Board (FRSB), St Mary’s Hospice has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for adults with life-shortening conditions in Furness and South Lakes

Our Fundraising Promise to You

• We are committed to high standards
• We are honest and open
• We are clear
• We are respectful
• We are fair and reasonable
• We are accountable

Should you have any concerns about the way we fundraise, we have a robust complaints process.We encourage you to get in touch with your feedback.And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the FRSB.

St Mary’s would like to reassure all supporters that our trustee board has a separate fundraising/income generation committee to oversee fundraising activities please follow the link to see our Statement on Fundraising Practice

To make a complaint, please see the complaints procedure available via the link.

Complaint Procedure
Our Fundraising Promise

The strategic alliance of Hospices in Cumbria; Hospice at Home West Cumbria, Hospice at Home Carlisle and North Lakeland, Eden Valley Hospice, St Mary’s Hospice and St John’s Hospice aim to ensure that they are compliant and protect the data of all our supporters. Please download the leaflet for more information.

Fundraising Charter Fundraising Charter (1572 KB)

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