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St Mary’s Big Thank you!

National Volunteers’ Week is an annual celebration of the fantastic contribution millions of volunteers make across the UK. We're keen to thank all of our wonderful volunteers who enable St Mary's Hospice to reach more people with more quality care.

We have created stories of thanks from staff members across the hospice to show our appreciation:

Big thank from our Inpatient Unit

26-May-2016

Big thank from our Inpatient Unit

Volunteers help us by answering the phones… BUT they do so much more than that! Our volunteer ward clerks help us on a daily basis. They give up their time and offer us all their skills to provide us with an effective service. On the inpatient unit it can be very busy and our wonderful ward clerks provide a vital service, as part of their role they are there to answers the calls, take messages and do any admin work we give them; We cannot express how much we appreciate this. When we are caring for patients we know that our ward clerks will be there to greet visitors, take important calls and give us the admin support we need. Nothing is ever too much trouble for our ward clerks and we cannot express how much we appreciate the service they provide. Our team wouldn’t be complete with you and we want to say a HUGE thank you to you all.

Please follow the link for a Big thank you from our Inpatient Unit.


Big thank you for our drivers trained to collect blood

26-May-2016

Big thank you for our drivers trained to collect blood

We had an urgent and difficult situation when an In Patient at the end of his life needed to go to FGH for an appointment. A volunteer driver came to the IPU collected the patient and his wife and helped them there and back safely, in the quickest, most comfortable way possible.Ambulance transport would have taken far longer with waiting periods for the patient, which would have caused discomfort and distress. Both he and his wife were extremely grateful. The patient and driver even had the Navy, their previous employment, in common to chat about.

Please follow the link to find out more for a Big thank you for our drivers trained to collect blood.


Big thank you from Barrow Shop

26-May-2016

Big thank you from Barrow Shop

Barrow shop is not like any of the other retail outlets in the fact that we are the  clearance store for the other St Marys Hospice shops. Barrow shop can sell up to and  exceeding 200 items per day! This is a mammoth sized task that requires constant work. Our volunteers take on everything from taking in deliveries to sorting items for sale as well as manning the shop floor. Speaking as their manager Barrow shop simply would not be able to function without all of their hard work and dedication to St Marys Hospice and I am proud to be able to work with such an amazing team.

Please follow the link for a Big thank you from Barrow Shop.


Big Thank you from Dalton Shop

26-May-2016

Big Thank you from Dalton Shop

Dalton Hospice Shop along with our Curiosity Shop are two very successful charity shops which raise much needed money for St Mary’s Hospice. We pride ourselves on our great service and fantastic customer relations.

Please click on the following link to continue reading our Big Thank You from Dalton Shop.


Big Thank you from Family Support

26-May-2016

Big Thank you from Family Support

The Family Support Service is a much respected and valued community service which the volunteers have helped to build and grow over the years, always striving to keep families central to the care. Our Volunteers are the “human faces” of caring and represent the values and skills of our whole Family Support team.

Please click on the following link to continue reading our Big Thank You from The Family Support Team


Big Thank you from Furniture Warehouse

26-May-2016

Big Thank you from Furniture Warehouse

We are lucky at the warehouse with the volunteers that weekly assist with the smooth running of the place.

Please click on the following link to continue reading our Big Thank You from The Furniture Warehouse.


Big Thank you from Grange Shop

26-May-2016

Big Thank you from Grange Shop

Our volunteers at Grange are cheerful and welcoming to customers and give the shop a friendly atmosphere. They help to process the donations and keep the shop well stocked with a variety of goods. Some of the volunteers work on the shop floor serving customers and accepting donations.

Please click on the following link to continue reading our Big Thank You from Grange Shop


Big Thank you from Housekeeping

26-May-2016

Big Thank you from Housekeeping

Alison used the Hospice services several years ago and was so grateful of the help she wanted to give something back. So, she wanted to volunteer and asked if she could help with Housekeeping. Alison came several times a week and it was lovely to see her confidence grow. A temporary contract became available for 24 hours per week as a member of staff went on maternity leave – Alison was successful at taking on the role.

Please click on the following link to continue reading our Big Thank You from Housekeeping


Big thank you from Jenny and the team

26-May-2016

Big thank you from Jenny and the team

My appreciation tribute is for all the volunteers in day care and the volunteer drivers who drive for day care. I would like to say a big thank you for everything that they do; we  really could not manage the service without them. The people who attend day care enjoy being in day care and often say it is the highlight of the week. This has everything to do with the warm and caring volunteers. From the time when people get picked up from home to the welcome at the hospice door they always make people feel welcome and included with cheerful banter and a kind listening ear.

Please click on the following link for a Big thank you from Jenny and the team.


Big thank you from Paul Nixon

26-May-2016

Big thank you from Paul Nixon

Barrow shop is full of amazing volunteers however I would like to take the time to say a very big thank you to Irene Sheppard who is Barrow shops longest serving volunteer with a staggering 23 years of service!

Please click on the following link to read our Big thank you from Paul Nixon.


Big thank you from Sandra - Health and Safety

26-May-2016

Big thank you from Sandra - Health and Safety

I have a very able volunteer who comes in once or twice a week to help with the patient surveys. She sends out the letters and questionnaires and then collates the information when the surveys are returned. We have had a few problems with IT; a whole folder was corrupted and most of that day’s work was lost, the printer also decided to throw a tantrum at one point and wouldn’t allow the confidential printing option. So my very able and willing volunteer had to traipse up and down the stairs quite a bit, not ideal for someone with on-going hip problems!

Please follow the link for a Big thank you from Sandra - Healthy and Safety.


Big thank you from Solveig

26-May-2016

Big thank you from Solveig

Some of the volunteers on reception brighten up my day when we come in after a sad or difficult visit to someone in the community. Their cheerful smiles and personal greetings put a smile on my face and a lighter step in my walk when I go up to do the paperwork! And I think how lovely it is that our patients and relatives are met by people who are so welcoming.

Please click on the following link to read our Big thank you from Solveig.


Big Thank you from The Inpatient Unit

26-May-2016

Big Thank you from The Inpatient Unit

Volunteers help us by being our wheels… we have a bank of volunteers who we can call upon when we are in need of collections or patient transport. We are lucky at the hospice that we can give patients’ blood transfusions but the blood bags need collecting from the hospital. Without our wonderful volunteer drivers we would have no way of getting the blood here. We can call upon them in our hours of need and they will be here to assist us.

Please click on the following link to continue reading our Big Thank You from The Inpatient Unit.


Big Thank you Reception

26-May-2016

Big Thank you Reception

A massive ‘Thank you’ to our fantastic reception team here at St Mary’s Hospice.

Please click the following link to continue reading our Big Thank You to Reception


Big Thank you to Community Neighbours

26-May-2016

Big Thank you to Community Neighbours

Without our volunteers we wouldn’t have a Community Neighbours Service. Our volunteers are the service .Since the launch in 2013 I have been constantly impressed and amazed at how much the Neighbour give to help others.I would say they all go above and beyond what is expected.

Please click on the following link to continue reading our big thank you to Volunteers

 


Big Thank you to Lottery

26-May-2016

Big Thank you to Lottery

I would like to thank Iain Bain, our lottery volunteer. Iain’s help is invaluable. He collects money weekly on a Wednesday from our cash collectors in Walney & Barrow and brings the money to the hospice to be processed.

Please click on the following link to continue reading our Big Thank you to Lottery.


Big Thank You to Our IPU Drivers

26-May-2016

Big Thank You to Our IPU Drivers

Volunteers help us by being our wheels… we have a bank of volunteers who we can call upon when we are in need of collections or patient transport. We are lucky at the hospice we can give patients’ blood transfusions but the blood bags need collecting from the hospital, other than our wonderful volunteer drivers we would have no way of getting the blood here. We can call upon them in our hours of need and they will be here to assist us.

Please click on the following link to read our Big Thank You for our IPU Drivers.


Big thank you to our Maintenance Team

26-May-2016

Big thank you to our Maintenance Team

Maintenance - Howard seems to be the ‘man that can’ volunteer.He comes into the Hospice and checks our vehicles for oil, water, tyre pressure etc.He knows when they need their MOT and checks they have been done.If the cars need petrol he’ll pop out and fill them up and I know he has taken them home to give them a wash and clean.It is reassuring to know that someone has done the checks and staff can travel safely when visiting patients and attending meetings.

Please click on the following link to read our Big Thank You for Maintenance!


Big thank you to our Trustees

26-May-2016

Big thank you to our Trustees

Trustees of the hospice are all volunteers. At the moment we have fourteen of them  including the Chair of Trustees and two external Trustees who support our Trading Subsidiary. The role of Trustees is to work alongside the senior management team to both support them and to act as critical friends. By listening and asking questions Trustees ensure the hospice follows best practice, complies with relevant law and in every way works to be a safe place for patients, visitors, volunteers and staff.

Please follow the link for a Big thank you to our Trustees.


Big Thank You to our Volunteers

26-May-2016

Big Thank You to our Volunteers

We have been lucky to have two volunteers helping us in our Volunteering Department, both of whom have been a great help inprocessing our administration, one typing up references and chasing them for us, which is a time consuming task and important as we cannot start a volunteer until the references are back.

Please click on the following link to read our Big thank you to our Volunteers.


Thank you to our Drivers trained to collect blood

26-May-2016

Thank you to our Drivers trained to collect blood

We had an urgent and difficult situation when an In Patient at the end of his life needed to go to FGH for an appointment.

A volunteer driver came to the IPU collected the patient and his wife and helped them there and back safely, in the quickest, most comfortable way possible.Ambulance transport would have taken far longer with waiting periods for the patient, which would have caused discomfort and distress. Both he and his wife were extremely grateful. The patient and driver even had the Navy, their previous employment, in common to chat about.

 


Thank you to our long serving volunteers!

05-Sep-2016

Thank you to our long serving volunteers!

Long Serving Volunteers Event

On  Thursday 14th July St Mary’s Hospice hosted a “Volunteers Appreciation Event” to thank all our long serving volunteers. We had cake, tea, coffee and chatter! We wanted to personally show how much we appreciate the time and effort our long serving volunteers have given us so loyally for over 15 years. We had the opportunity to chat and find out some interesting stories as to why our volunteers choose to do what they do:

Linda Knott, one of our Bereavement Support Volunteers: “I just love it here at the Hospice, I have been Volunteering for many years and what we do here is a true gift to people. A wonderful place with wonderful volunteers, I find it very rewarding; it’s a privilege and honour to say I volunteer at St Mary’s Hospice. I will never forget my first day; the first lady I met will always stay with me. I would recommend volunteering to anyone. If you have that thought just go for it, by be prepared for training, it’s the most worthwhile thing I have ever done; it’s gained me lots more confidence.”

Another volunteer we had the pleasure of meeting was Wendy Dickson, who volunteers- in our Day Services -. “My husband sadly passed away here 20 years ago and ever since I have felt drawn to the hospice, I wanted to give something back. I enjoy volunteering for the hospice very much, it’s very sociable and I get to meet and know new people. I have one very fond memory and - when I used to bring my pet with me, a border collie, he grew very attached to one of the patients and would always sit beside him during sessions. I strongly recommend volunteering to anyone who is thinking about it, I never want to miss a day now I am here. It’s talkative, friendly and welcoming.” 

Jennifer Dixon - also volunteers in Day Care and helped set up our shop on Market Street: “My mum died from cancer when I was just 12 and there was nothing, no support at that time. St Mary’s is a smashing place so that people are not on their own. One of my favourite memories is that I was lucky to be here when Princess Diana visited. She was so lovely, everyone was on a high! I’ve got a lot of tales to tell over my time here! But I really feel like I am doing a worthwhile thing, and you get to know people. They’ll feel better, you will feel better. I feel lifted and have helped somebody else along the way. Just recently a sunbeam singer sang ‘The White Rose of Anthens’ at a Day Care session, the patients all enjoyed it and she sang it beautifully for me, I was so touched.”  

Lynda Shrubb, Dalton Shop Volunteer said: “I wanted to work for a charity I believed in. I have done so many roles during this time in the Hospice shop – from the till, sorting clothes and donations to steaming the clothes, tickets etc. I’ve met some lovely people over this time and it has been great company.” Lynda adds: “I like coming in, I feel sane when I leave!! Be prepared for hard work but it is really worth it and I really feel like I’ve enjoyed it.”


Volunteer Trustee Dudley Clarke gave a lovely speech, including: “It’s lovely to see people I know. For me it’s great to be in a team that can make a difference to people’s lives. I have found that volunteering gives back as much as you give. By this I mean that while the work that you do in shops, in the care units, in day services, in the gardens and at the events, is all vital to the care we deliver to patients, for us too, as volunteers, it can mean so much. It can mean friends, a daily or weekly commitment, conversation , a task to carry out as well as you can, people to meet, expectations to live up to, a sense of purpose. And these are just my thoughts.You will have your own.  

On behalf of the trustees, the staff, over 300 volunteers and innumerable patients, thank you, each one, for your what you have done to help us to have this wonderful hospice that we have today.“

Sandra Brown, Volunteer Manager says: “We wanted to take the opportunity to celebrate this wonderful achievement and thank them all individually for the fantastic contribution they have made to the level of care to patients, their families and carers - We have volunteers who help across the whole range of hospice and services: from gardening to retail to serving food to selling raffle tickets, helping us in many, many ways.”


Anne Atkinson, Volunteer & Community Engagement Lead says: “People volunteer in different ways and for different reasons at different times in their lives. Whatever the reason people volunteer for us, we really try to be supportive and caring as we appreciate the time given.We know that the time given makes a big difference.“

Inspired to volunteer? Please visit St Mary’s Hospice website: www.stmaryshospice.org.uk or contact our Volunteering team on 01229 580305. 



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