Making a Complaint About St Mary’s Hospice
We always make it our mission to provide a service and environment that will prevent the need for a complaint. However, sometimes we don’t get this right and if you have any concerns or worries about any aspect of the hospice we welcome your comments.
All concerns, comments and complaints made are taken seriously and give us a chance to review and improve our services for patients and their families.
Please be assured that if you raise a concern it will not affect the care you or a loved one receive.
How to Make a Complaint
If you do have a concern or complaint regarding any area of the hospice we would ask that you speak to the person in charge of the clinical or service area. Any member of staff will be able to help you identify the right person to talk to.
Once you have spoken to them they will try to resolve the concerns you have. If you do not feel like your issue has been resolved, please feel free to ask to speak to someone more senior.
If you are still not happy with the outcome, please feel free to write to our Chief Executive Catherine Burn BEM who will review your concerns.
