Important Information – For Families & Carers

Visiting someone at St Mary’s Hospice

If someone important to you is an inpatient at St Mary’s Hospice, you may be worried about whether you can visit them. Here you can find the latest information to help you work out if you can visit, how to see someone safely and what to do if you cannot be there in person. To minimise infection risks due to Covid-19 and in the interests of the welfare of patients, staff, volunteers and visitors, please read below the latest update regarding visiting St Mary’s Hospice.

• Staff will continue to wear a face mask whilst working on the Inpatient Unit and other Personal Protective Equipment (PPE) when providing care.

• We request that you follow the instructions on each entrance to the Inpatient Unit with regards to hand hygiene and wearing a mask.

• Please ensure hand hygiene is maintained whilst visiting, in particular after eating, drinking or any close personal care.

• You may be asked to wear other PPE appropriate to the individual patient but you will be guided by the staff. If you require clarification, please ask to speak to the nurse in charge.

• Only visitors who are going to be involved in giving close personal care need do a Lateral Flow Test daily prior to visiting. These can be provided by the hospice and they will need to be registered on the GOV.uk website (guidance from staff can be provided on how to do this). All other visitors do not need to test.

• If you have or develop any symptoms of COVID-19, we ask that you do not come and visit your loved one however, please discuss with the Senior Nurse who may give further advice.

• You may want to consider other alternative ways that you can communicate with your loved one such as Facetime, WhatsApp, Skype etc. Feel free to ask for assistance and staff will be willing to help you with this.

• If you have any further questions, please do ask.

Thank you for your ongoing support

St Mary’s Zero Tolerance Policy

View our Zero Tolerance Policy