Our In-Patient Unit
Our 9-bedded In-Patient Unit is situated at the hospice site in Ulverston. It has a calm and homely environment, surrounded by beautiful gardens and open countryside.
Our unit has a team of nurses, doctors and other health & social care professionals who specialise in helping people with difficult symptoms, physical pain and emotional distress. The team provides round-the-clock care, 365 days of the year.
“All our In-Patient Unit services are provided free of charge”
Who is this service for?
The In-Patient Unit is for people living with any illness such as lung, heart or neurological disease or cancer:
Management of symptoms: you might come and stay with us for a few days or a week or two while our specialist staff try different ways to help reduce difficult symptoms such as pain, nausea, breathless, anxiety or emotional distress. You will normally then return to your usual home.
Respite care: when your condition is progressive and complex and you need a lot of care every day, you might come to us for a period of short-term respite care, so that your family carer can have a break. You’ll stay with us for up to a week. In that time our team will see if they can help in areas where life is difficult.
Care at the end of life: you might choose to be cared for in the hospice In-Patient Unit as you approach your final days. As within all our services, you, your family and loved ones will be cared for with kindness, compassion and expertise.
What Facilities are there?
Each of the 9 single rooms in our In-Patient Unit has a wash hand basin and 4 have en-suite facilities. Rooms have access to outside space and there is an attractive garden central courtyard. Our unit has a relaxed atmosphere with open visiting times.
You are very welcome to make your room feel as homely as possible – with pictures, ornaments and photographs etc. You can have fresh flowers and plants in your room. We have televisions in every room, on moveable arms for ease of positioning.
Our chefs visit each patient daily and go the extra mile to ensure meals are suited to patient need, including any special dietary requirements. In-between meal times, staff will be very happy to get you a snack if you feel peckish. Your visitors can bring in favourite foods if you would like – these can be labelled and kept in the kitchen fridge for you as required.
There is no set time that we wake patients up or when patients go to sleep, as care is personalised to each individual patient. However we may need to wake you for certain medications if required.
Can I Bring in a Pet to Visit?
Yes, pets are very welcome to visit on the In-Patient Unit – we have many four legged and feathered friends come to visit their loved ones! If you are not sure about a particular pet, ask a member of staff.
Can we Celebrate Events at the Hospice?
We have hosted weddings, birthdays, anniversaries and much more, often at short notice. We like to work with families and loved ones to make events special. Whatever you would like to organise, just ask and we will be pleased to do our very best to accommodate any reasonable request.
Can I leave the In-Patient Unit?
Patients often go out of the Hospice with their family or loved ones, such as to attend family functions or to watch their local sports team, or simply down to the Orangery Café or out around our wonderful gardens. We will make arrangements that are necessary for management of your medicines and to ease your comfort.
Am I allowed to Smoke?
There is a designated smoking area which is for the use of patients only. You will be supported to access this area if required. We are committed to providing a healthy environment for patients, visitors, volunteers and staff.
Can I access Wi-Fi?
Free access is available throughout the hospice. Please ask a member of staff for log-in details. There are a small number of iPads available for patient use during your stay – please ask a member of staff.
What information will the In-Patient Unit capture and how will it be used?
We shall ask you for information about yourself to help us to best plan your care, treatment and support. Everyone working for us (staff and volunteers) has a responsibility to keep information confidential. All information is treated in the strictest confidence, on a need to know basis only, and the greatest care is taken to protect your personal details. We will ask your permission to access your records and to share information with appropriate other health professionals.
Information for Visitors:
When Can I Visit?
The In-Patient Unit has an open visiting policy with no set times. We can accommodate visitors if they wish to stay overnight, either in the dedicated family room or in the room with their loved one.
Children are welcome to visit. We have a range of toys and DVDs for children to use whilst visiting. There are also baby changing facilities in the toilet by the Orangery Café.
Parking is available at the hospice and is free.
Can I Buy Meals when Visiting at the Hospice?
Meals can be ordered and paid for in the Orangery Café. Families can either pop down to the Orangery Café to eat their meals or meals can be brought up to them on the In-Patient Unit.
There are facilities available for families to make themselves hot and cold drinks in the In-Patient Unit kitchen.